Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

Does Job Report actually save time?

Accepted Answer

Absolutely!  For most trades the worst part of the day is when they get home, and this shouldn't be the case.  The hour or two spent preparing reports, quotes and invoices can be overwhelming.  Job Report allows you to prepare the report on location.  Simply photo the part of the job you want to report on and add a note if you wish.  
Job Report then gives you the option to 'Generate Report' and at the push of a button a PDF report is produced letter headed with your business name. You ca send the PDF straight from your phone.

Question 5

Which trade is Job Report designed for?

Accepted Answer

Job Report was a concept that began with roofing, to give customers confidence that work had been completed correctly in an area the customer can rarely see.  It quickly became apparent that this applied to so many trades where they wanted to professionalise there invoices and quotes whilst saving time preparing.  Job Report is used by Carpenters, Cleaners, Plumbers, Electricians, Surveyors, Gardeners, Decorators, Tyre Shops, Mechanics, Airbnb owners, Holiday Lets, Builders, Pointers, Handymen, School Caretakers, Window Fitters, Solar Panel Installers, Carpet Installers, Car Body Shops.....

The list is endless!

Question 6

How do I find my photos on a job from last year?

Accepted Answer

Great question.  Job report is searchable, you can search on any text that you've input. Members tend to have a common theme, a mechanic for instance may choose to record the vehicle registration in the title.  So when a query comes in instead of having to look for the associated report, simply search the registration number. All reports and photos will be made available to you on your phone, tablet or computer.

Question 7

How does Job Report work when I have my staff attending the job and I'm not there?

Accepted Answer

Love this question! Job Report is perfect for the individual and a team.  Each member of the team downloads the app to their phones and enters the username and password.  Each person now has access to the same diary.

Here's a scenario

Jon the owner of a roofing firm inspects a clients TBC

Question 8

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 9

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 10

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.